Increased Customer Satisfaction will lead to a higher referral rate.Decreasing support ticket response time to 2 hrs and Solving queries to 24hrs.Decrease in Average(6–7) Steps to look for find answers to common queries to 1–2 steps.This can be implemented with the use of SAAS tools like Gupshup, yellow ai, Freshdesk, intercom.Proposed Solution: AI-Powered Chatbot that will answer all inquiries seamless over text message and Unanswered Queries can be directed to a human via mail / WhatsApp Pain Point Addressed: Bad or Delayed Customer SupportĬurrent Support & Help: Too many steps to find the query you’re looking for Transparency in Increase of Credit Limit ( Credit Reporting ) Faced a lot of issues with the response time of Customer Support.Slice Card is Considered a Personal Loan, wants a normal credit card.Want to Close Slice account and Move on to Traditional Credit Card.Has been using Slice for the past 3 years.
#SLICE IT SOLUTIONS PROFESSIONAL#
25-Year-Old Young Working Professional in Tier- 1 city.Had faced issues on KYC but not a great experience with customer support.Spends Money on Clothes, Household Items, Amazon, Zomato, etc.Uses Slice to build a good credit score.Wants to Build a habit of repayment to help her in Loan/ EMI’s in the future.20-Year-Old Undergrad Preparing for her MBA.Want to Improve Credit Limit, but doesn’t know-how.Receives Money From Parents and Internship Stipend.Spends Money on Online Shopping, Groceries, Eating Outside, Zomato, Clothes, Subscriptions.
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